CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION REFUND CONDITIONS

GENERAL:
1. If you place an order electronically through the website you are using, you will be deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers shall be entitled to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the products they have purchased.

3. Cargo charges, which are the shipping costs of the product, will be paid by the buyers.

4. Each purchased product is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the legal period on the date specified by the seller company. If the product is not delivered within this period, Buyers may terminate the contract.

5. The purchased product must be delivered in full and in accordance with the qualifications specified in the order, and with documents such as warranty certificate, user manual, if any.

6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

IF THE PRODUCT PURCHASED IS NOT PAID BY THE BUYER:

7. If the buyer does not pay for the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product is terminated.

PURCHASES MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:

8. After the product is delivered, if it is determined that the credit card paid by the buyer has been used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer will pay the shipping cost of the product subject to the contract within 3 days. must be returned to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED DURING THE TIME FOR UNEXPECTED REASONS:

9. If there is a force majeure that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The buyer can request that the delivery be delayed until the obstacle is removed. In this case, the seller company can cancel the buyer’s order and return the buyer’s money within 14 business days. If the seller company does not cancel the order, the order is delivered to the buyer after the force majeure is eliminated.

OBLIGATION OF THE BUYER TO CHECK THE PRODUCT:

10. The buyer will inspect the contractual goods / service before receiving it; crushed, broken, torn packaging, etc. will not receive the damaged and defective goods / services from the cargo company. The delivered goods / services will be deemed undamaged and intact. The BUYER must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the goods / services should not be used. The invoice must be returned with the product.

RIGHT TO WITHDRAWAL:

11. BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person / organization at the address indicated, provided that the SELLER is notified via the following contact information, without undertaking any legal or criminal liability and without any justification without showing refusing the property by contract right of withdrawal can use.

12. CONTACT INFORMATION FOR THE SELLER’S RIGHT TO WITHDRAWAL:

COMPANY

NAME / TITLE: ALPLER AYAKKABI İNŞ. TAAH. İTHALAT İHRACAT SAN. VE TİC. LTD. ŞTİ.

ADDRESS: Egemenlik Mah. 6086 Sok. No:32/11 Bornova/İZMİR

EMAIL : info@alplerayakkabi.com

PHONE NUMBER : +90(232) 436 46 07

DURATION OF THE RIGHT OF WITHDRAWAL:

13. If the buyer purchases a service, this 14-day period starts from the date the contract is signed. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts whose service is started with the approval of the consumer.

14. Expenses arising from the use of the right of withdrawal belong to the BUYER.

15. In order to use the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of “Products for which the Right of Withdrawal cannot be exercised” set forth in this contract.

USE OF WITHDRAWAL RIGHT:

16.3. the invoice of the product delivered to the person or the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning.

17. The return form must be delivered complete and undamaged with the box, packaging and standard accessories, if any, of the products to be returned.

REFUND CONDITIONS:

18.SELLER is obliged to return the total price and the documents that put the BUYER under debt within 10 days from the receipt of the withdrawal notification to the BUYER and to return the goods within 20 days.

19. If there is a decrease in the value of the goods due to a reason caused by the BUYER’s fault or if the return becomes impossible, the BUYER is liable to compensate the damages of the SELLER at the rate of his fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the product or product within the right of withdrawal period.

20. If the campaign limit amount set by the SELLER is decreased due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

PRODUCTS THAT CANNOT BE USED OF WITHDRAWAL RIGHT:

21. Goods that are prepared in line with the BUYER’s request or explicitly personal needs and that are not suitable for return, underwear, swimwear and bikini bottoms, shoes, make-up materials, disposable products, items that are in danger of rapid deterioration or that are likely to expire, Products that are not suitable for health and hygiene if the package is opened by the BUYER after delivery to the BUYER, products that are mixed with other products after delivery and cannot be separated by nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, In the event that the services rendered in electronic environment or the intangible goods delivered immediately to the consumer, audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, packaging are opened by the BUYER, it is possible to return them according to the Regulation. is not reputation. In addition, before the expiration of the right of withdrawal, it is not possible to use the right of withdrawal regarding the services started with the consent of the consumer.

22.Cosmetic and personal care products, underwear products, swimwear, bikini, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) they must be intact and unused.

DEFAULT AND LEGAL RESULTS

23.The buyer accepts, declares and undertakes that if he defaults in the case that he makes the payment with a credit card, he will pay interest and be liable to the bank under the credit card agreement between the cardholder and the bank. If the buyer defaults on his debt, the buyer agrees that he will pay the damages and losses incurred by the seller due to the delayed performance of the debt.

PAYMENT AND DELIVERY

You can make 24th Bank Transfer, Swift or EFT (Electronic Funds Transfer) to any of our Ziraat bank accounts (TL), (AMERICAN DOLLAR), (EURO).

25. With your credit cards on our site, you can take advantage of online single payment or online installments for any credit card. In your online payments, the amount will be withdrawn from your credit card at the end of your order.